Are you having issues with video playback? This happens when the player is unable to playback content and buffers for more than 45 seconds.
This error covers a multitude of issues to include:
Insufficient bandwidth/network speed
A firewall blocking the video
A web proxy interrupting the connection or filtering traffic
Filtering software (such as Sophos, or Lightspeed Web Filter blocking content)
A general network failure (for example, the internet connection to your home/school/personal computer fails)
Putting the player "to sleep" by activating another tab over the video player
Player specific bugs
Steps to try
Here are some steps to try to fix the problem:
Check that the internet is working correctly on the affected machine. You can do this by visiting another website and verifying it loads.
Try refreshing the page, which can restart a connection that may have dropped.
Try another video. Does that work? If not, it suggests that content as a whole cannot be reached.
Does the issue always happen at the same point in time?
Still having issues? We need this information to troubleshoot.
The following information is essential for troubleshooting your problem:
URLs or video Name of the content affected
A rough time frame when the issue occurred/began, if not ongoing, that we can use to correlate findings/deployments/system issues/known issues
Clarify the type of issue (Does not play, does not load, pause and buffering, bad quality, video jumps or cuts, not sound etc...)
A brief statement explaining the steps followed to reproduce the issue if not immediately obvious
Tell us whether this is on desktop or mobile (OS platform, browsers, and versions)
Provide screenshots or the error message text as applicable
Submit a ticket to us if you continue to experience issues.