We recommend first reaching out directly to your streaming provider’s support team. They can check for platform outages or configuration issues that might be causing problems.
Here are some troubleshooting steps you can try with most streaming platforms:
- Please unplug your television from your wall outlet for about 1 minute and plug it back in.
- Please unplug your wifi router from your wall outlet for about 1 minute and plug it back in.
- Try uninstalling and reinstalling the app on your device while having a strong wifi connection.
- Make sure your streaming app or device software is up to date.
- Clear the app cache or data if applicable.