I have an active alert in the app but did not receive a push notification. 


Not all alerts that appear in the Storm Shield App will produce a push notification. 


Storm Shield App version 4 sends push notifications for the most critical severe weather alerts for Warnings and some Watches issued by the National Weather Service (NWS).


Less severe Watches and Advisories issued by NWS do not trigger a push notification in Storm Shield App. However, they can appear inside the app when they are issued by NWS.


All active alerts for a location can be seen in Storm Shield's Active Alerts screen.  A user can access this screen by tapping on the red Alerts box located in the top right-hand corner of the app. Alerts can also be seen on the map by turning on the Severe Weather Overlays based on your map preferences.


To see which weather alerts the Storm Shield App sends push notifications for, tap Settings (the gear icon in the upper-left), then Manage Weather Alerts.



Why do I see a Storm Shield push notification icon, but do not hear the audio?


In our continued testing of severe weather alert push notifications, we've confirmed that the Storm Shield App push notifications are working as expected.


When you receive a push notification from Storm Shield App, you will hear an audio notification like this:


"Beep! Beep! Beep! The National Weather Service has issued a <Name of Alert>."




To verify your phone is set to hear audio for Storm Shield push notifications you will want to check the following in your phone settings:


1) Under your phone Settings > Notifications > Storm Shield App you will want to make sure you have notifications enabled: 




2) Check the volume and ring button on the side of your phone.  If the switch shows orange, it means your iPhone is on silent mode.


  


3) Check inside the app's Settings under "Manage Weather Alerts" to make sure you are subscribed to all available alerts you wish to receive a push notification for.  A blue checkmark indicates a subscribed alert. (For more detail see here).



If you continue to experience issues with alerts or have questions, feel free to reach out to our support team by using the Contact link under Support inside the settings of the app.