If you are experiencing audio and/or picture issues with our channel and you have a cable/satellite provider, we recommend reporting this to your provider first. If the issue is still occurring after you have contacted your provider, please let us know by submitting a ticket.
If the issue continues after contacting your provider, please submit a ticket and include a short video clip of the issue if possible — this helps our team investigate further. In some cases, the issue is ultimately traced to your cable or satellite provider's equipment or service rather than ION's broadcast, in which case you may still need to follow up with your provider even after we've reviewed it.